Distribution e-Business Research Center http://www.ebrc.info

Published by Tampere University of Technology and University of Tampere

Printed edition ISBN 952-15-0755-1, 951-44-5307-7

Electronic edition in http://www.ebrc.info
ISBN 952-15-0756-X,951-44-5308-5

FOREWORD

ABSTRACT REVIEW BOARD

TABLE OF CONTENTS

AINAMO Antti
The Anatomy of a Dot.com Enterprise: Adaptation, Selection and Reinvention of a Business Model at 360.com

ALATALO Toni, SIPONEN Mikko T
Addressing the Personalization Paradox in the Development of Electronic Commerce Systems

ANTTILA Juhani, VAKKURI Jorma
Business Intergrated e-Quality

AURAMO Jaana, SMÅROS Johanna
Can Knowledge Management Ideas Help Collaboration Across Interfaces?

DOHNAL Jan
CRM and Customer Centric Culture

FIFIELD Brett
Social Capital in Value Creation in Temporal Networks

GULLKVIST Benita
Towards Paperless Accounting and Auditing

HANNULA Mika, SALLANNIEMI Sari
Analysing e-Business Transition within Logistics Framework

HELANDER Nina, SEPPÄNEN
Analysis of the Role of e-Business in the Emerging Software Component Markets

JÄRVINEN Raija, JÄRVELIN Anne-Mari
How Consumers Can Be Engaged in e-Insurance?

KORHONEN Vesa
Team Learning, Learning Networks and e-Learning in Organisations

KVISELIUS Niklas Z
The Forming of the Swedish Mobile Internet Industry

LAMPINEN Minttu
Consumer Perceived Product Characteristics of Innovative Mobile Phone Generations Over Time

LAURIKKALA Heli, TANSKANEN Kari
Uncertainty Management of Networked Project-Oriented Companies

MATHUR Ajeet
Is e-Business in Healthcare Injurious to Health? Data protection problems from inversion of private and public spaces in designing healthcare databases

MITTILÄ Tuula
Perceived Risks in Electronic Business-to-Business

MÄNTYMÄKI Maria
Online Community Building Process

MÄNTYNEVA Mikko
Managing CRM Related Competencies

OKKONEN Jussi
Performance of Virtual Organisations

PAAVILAINEN Juhani
From the Stone Age to the Information Age, How to Utilize eCom in Stone Industry

PIETILÄINEN Tarja
Entrepreneuring and Gender in the Finnish New Media Business

RASK Marja, HELOKUNNAS
The Gap Between CRM Application Users and CRM Application Vendors

SEPPÄ Marko, RASILA Tommi
The V2C Phenomenon: Pushing Ventures to Capital

SEPPÄNEN Marko, SUOMALA Petri
Business Model that Will Change the World?

SPIEKER Jens, KALLI Seppo
e-Business Opportunities and Revenues in Digital TV

UUSITALO Olavi
The Early Success of the Finnish e-Banking